Our Delivery Policy

How we get our products to you

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Delivery Policy

  1. Receiving your products
    1. Delivery Addresses
    2. It is critically important that the full delivery address is entered correctly including the correct postcode. Couriers will not consider compensation for items lost unless the delivery address and postcode are 100% correct.

      Limes Chopped Ltd cannot be held responsible for items lost where an incorrect delivery address has been provided.

    3. Delivery Dates
    4. So your product will arrive on or before the specified delivery date. If you would like to choose a faster delivery date, please choose next day delivery.

    5. Incorrect Addresses/Reroutes
    6. If your product requires a change in address by the courier, please call us immediately. If your product is already with our courier/delivery driver or rider, you will be charged a £15 rerouting fee.

    7. Failed Delivery Attempts
    8. If a signature is required by bars, restaurant bars, event bars or mobile bars, we will attempt to deliver one more time. After the second attempt, the product will be returned to Limes Chopped Ltd. Failed delivery attempts do not qualify for replacements or refunds. If your product does not arrive as expected, please call customer service at +44 0161 408 1188.

    9. Signatures
    10. We do not require delivery signatures. However our shipping carriers may require signatures for certain types of deliveries, including those to bars, restaurant bars, event bars or mobile bars.

    11. Delivery Guarantee
    12. We guarantee delivery to the addresses you provide. Before you order, please verify addresses and the availability of your recipient. If we encounter an error such as an incorrect address, failed delivery attempt or weather delays, we will be unable to guarantee a specific delivery date. If you have questions, please call us at +44 0161 408 1188.

    13. Bank and public holidays
    14. Our couriers do not collect or deliver on bank and public holidays. We do still work on these days (except Christmas and Boxing Day) so your order will still be processed or packed but we cannot send out until the following two day.

  2. Products quality
    1. Quality Guarantee
    2. There are specific products on our website which are labelled as having our Quality Guarantee. If you are not 100% satisfied with the quality of any of the products which have our Quality Guarantee, then you can reject the products as being defective in accordance with sections 10.12 and onwards below. We will refund to you the cost of any product rejected in accordance with this section 10.6.

      Our Quality Guarantee does not apply to any products that have been recalled but this does not affect your legal rights in relation to recalled products. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

    3. Product Life Guarantee
    4. As part of our commitment to service excellence, we have a system which helps you to choose products with a sufficient product life.

      We will specify the “product life” for certain products on our website. This is the number of days, starting on the date of delivery, until the expiry of the “use by”, “best before” date which is stamped on the product. Please note that if you do not choose a delivery date before you fill your cart, we will assume that the delivery date is the next 3 days for the purpose of calculating the “product life”.

      We will do our best to deliver products to you which have the “product life” we have specified, but there may be exceptions where we are not able to do so. If any of the products we have delivered do not meet this Product Life Guarantee, then you can reject the products as being defective in accordance with sections 10.12 and onwards below.

      We will also show you the “average product life” of certain products. This is the average product life of those products actually delivered to customers over the last 7 days. This is provided for your information only and does not form part of our Product Life Guarantee.

    5. Defective products
    6. We are under a legal duty to supply products that are in conformity with this contract and each product is sold subject to its product description which can be found on the relevant page for that product.

      If you think that any product you have received does not match its description, is not of satisfactory quality, does not meet any relevant guarantee we have made, or is otherwise faulty or defective, then in the first instance please contact Customer Services who will do their best to assist you. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues.

      We will refund to you the cost of any product affected by such issues. To receive a refund of an affected perishable product though, you must notify us of any such issues before the expiry of the “use by”, “best before” date stamped on the product. (For an explanation of what we mean by “perishable” please see section 10.1 above).

      The guarantees provided above are in addition to your legal rights in relation to products that are defective, faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

      Where we give you a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. Unfortunately, the delivery cost will not be refunded in that process.

  3. Return and Substitution Policies
    1. Returns
    2. Limes Chopped Ltd products (Citrus fruits, Berries, other fruits, vegetables and herbs) are perishable and cannot be returned. These products are covered by our Satisfaction Guarantee and will be replaced if they arrive damaged.

    3. Substitutions
    4. We make every effort to ensure that the fruit items we feature on our site are in season and available. In some areas with a shorter growing season, this is not possible. For optimal freshness and quality, or due to seasonality, Limes Chopped Ltd reserves the right to substitute certain items of equal or higher value and appearance. Our customer service department will contact you if a major substitution is necessary.

    5. Returning Products Where I’ve Changed My Mind
    6. You cannot return any perishable product if you have changed your mind. Once the product(s) has been delivered and in good condition, if you don’t need/want it anymore the courier can return it to us but no refund will be given (see section 15 “perishable products”).

    7. Returning Products Where They Are Defective
    8. To return defective products to us, please contact Customer Services (phone: 0161 408 1188, email: billing@limeschopped.co.uk) who may ask you to provide evidence or defection (photo, video) and send it to us via email on the day of reception. To our discretion, we will arrange a refund of the defective goods within 7 days.

      If you fail to do so, we may have a right not to refund the order or to reduce the amount of any refund to you.

  4. Cancellation and Refunds
    1. Meaning of “perishable products”
    2. For the purposes of these terms and conditions, a “perishable” product, is any product which has a “use by”, “best before” date stamped on the product which expires 4 days or less from the date of delivery.

    3. Delivery cancellation
    4. You may amend or cancel your order before the cut-off time we provide to you for doing so. (up to 3 days before delivery).

      You may not cancel your order of perishable products after this cut-off time except where you reject them for being defective, unwanted substitutes or in certain circumstances where the price has increased (see section 7.12) or we have made a pricing error (see section 7.4 ). Should you wish to cancel your whole order after this cut-off time, we may charge you for the full price of the perishable products contained in your order.

  5. Billing and Payment
    1. Billing Payment Terms and Conditions
    2. We accept VISA, MasterCard, Discover and American Express debit/credit cards as forms of payment. We bill for the entire order at the time of purchase.

    3. Payment
    4. All payments will be taken within two days prior delivery. Payment for all products must be by credit, debit or charge card.

      Authority for payment will be requested from your card issuer when you place your order with us. This is done by “reserving” an amount of money against the card you have used for payment.

      The amount which is reserved is not spent by you until we “debit” your card with the full price of your order after delivery, but will not be available to be used for payment to other parties. At the time payment is debited, the “reservation” will be cancelled, and replaced by the debited amount.

      If you have containers which have been used for previous orders you may give these to the delivery driver who will deduct 5p per bag from your order total as a price adjustment at your next order using the coupon code relevant to the size of the container:

      • 500ml container: rtrn500,
      • 750ml container: rtrn750,
      • 1,000ml container: rtrn1000

      Unfortunately for operational reasons, containers used for the delivery in progress cannot be returned until the time of your next delivery (or any other subsequent delivery).

      Please note that the full price of your order may be different from both the checkout total shown on screen at the time of checkout and the amount “reserved” for the reasons set out above. Your payment receipt will set out how the full price has been calculated.

      We reserve the right to terminate our contract with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. We will attempt to contact you if this is the case.

      You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining full payment from you in the event a failed payment occurs. This may include an administration charge of up to £20. We reserve the right at any time after a failed payment has occurred to ask a debt collection agency to assist in collecting payment from you.

  6. Discounts and Offers
    1. Delivery Discounts and Offers
    2. We may offer discounts and offers from time to time at our discretion, for example “Buy One Get One Free” offers or meal deals. All discounts and offers are subject to the relevant products being available to us and in stock when we pick your order for delivery. We reserve the right to amend or terminate any discount or offer at any time without notice (but this will not affect any orders that we have already accepted.

      Discounts and offers will normally be made in the form of codes to be used against your order with us. Only one code can be used per order, and cannot be used in conjunction with any other discount or offer. All such codes are case sensitive.

      We will always stipulate an expiry date for a discount or offer, which may be linked to the date of acceptance or delivery of an order. In such cases, to qualify your order must be accepted or delivered before the relevant expiry date.

  7. Liability
    1. Our Liability
    2. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and other losses that you suffer as a result of our failure to comply which are a foreseeable consequence of such failure.

      Nothing in these terms and conditions excludes or limits our liability for:

      1. Death or personal injury caused by our negligence;
      2. Fraud or fraudulent misrepresentation;
      3. Liability which may not be limited or excluded by section 31 (1) Consumer Rights Act 2015;
      4. Defective products under the Consumer Protection Act 1987; or
      5. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

      We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    3. General
    4. Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).

      Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.

      We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out above).

      These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you have a complaint, or would like to bring a matter to our attention, please contact our Customer Services team in the first instance.

    5. Customer Services
    6. If you have any questions or complaints, please contact our Customer Services team on 0161 408 1188 between the hours of 9.00am to 6.00pm – Monday to Saturday.

      Alternatively, please write, email to us at:

      Customer Services Department
      Limes Chopped Ltd
      Barnett House
      53 Fountain Street
      M2 2AN
      Email: billing@limeschopped.co.uk

      Or go to our contact page on our website: https://limeschopped.co.uk/contact/

    7. Information about us
    8. We operate our website www.limeschopped.co.uk/chophouse/, Limes Chopped ChopHouse.
      Our full legal name is Limes Chopped Ltd.

      We are a limited company incorporated in England and Wales. Our registered company number is 10569852 and our registered address is Barnett House, 53 Fountain Street, Manchester, M2 2AN, Greater Manchester, UK.

      Our VAT number is 261 0593 22.

Last update of this policy: Friday 26 October, 2018 5:18 PM

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